Dealing with Vonage
I’m a Vonage customer for long time , In Vonage terms 19 months is like eternity. When I found about their new product, the V-phone , I thought it would be nice to have one so when I’m on the road I don’t need to re-configure my home network and to carry the router I got when I joined Vonage.
Calling Vonage customer service, to inquire about the V-phone and to find out how can I configure it with the same phone number I have at home, was amazing experience. My call was routed to an offshore location, which I wouldn’t mind if their English wasn’t worse than mine and if they would actually talk with me instead of reading me scripts. My request to keep the same number that I have now on both the router and the V-phone and being charged for additional line was too much for the person I spoke with to handle and all she could tell me was that I will need to pay additional $29 disconnect fee.
I’m considering switching my VoIP provider to a company that can give me real service - considering the options it probably would not be more expensive.
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