Customer “Service”
After two days of trying,unsuccessfully, to get some help from my mother’s ISP technical support I have to conclude that I live to long outside of Israel. It seems that customer service here is very well trained to get rid of the caller as fast as possible with the least satisfactory solution - most commonly sending the caller to some other part of the organization. Internet service here is, apparently, divided between the ISP and the facilities provider (i.e. the cable company or the phone company) - and their technical support is very well trained in sending the caller to the other party.
I just don’t understand why the Israelis are willing to live with this horrible service, but this is yet another sign of living in the US for a decade… 
Related posts
Rogel @ November 11, 2007
Good to finally read about some injustice caused by the “free” market. I was beginning to thing that governments were the only evil…
Just give me a second…:)
It is obviously not because of a free market situation, but because of over regulated one. It is the over regulation that cause a situation when the companies need to satisfy the regulator rather than the customer.
It’s always good to resist the temptation to change your mind only because your thoughts don’t agree with facts. Don’t get me wrong, I’m not at all saying this as a bad thing. After all, it is Einstein who is credited with the saying “if the facts don’t fit the theory, change the facts”.
On the other hand I admitted in the past of being wrong, more than once. But to call the telecom market in Israel a free market is either a joke or bad case of ideological blindness.
I would love for you to point me a, so called, “free market”… so that I may see what the glorified theory is all about. My main quarrel with the so called fee market idealists is exactly that - no such thing in reality.
Completely free market is, as you pointed out, an ideal that was not achieved yet. Freedom, and individual rights in particular, are basically a modern ideal and not surprisingly somewhat radical. However I can point to some interesting attempts - Latvia, Honk Kong under the british crown and the US during grover Cleveland are just few examples.
Are you arguing that Free Market is morally wrong based on the fact that it was never implemented?